If you’ve been involved in an accident that wasn’t your fault, you have the right to choose where your vehicle is repaired. At Napier Martin, we take the stress out of the process by managing your non-fault claim from start to finish, ensuring your vehicle is repaired to the highest manufacturer-approved standards and you stay mobile throughout.

By contacting us first, we can guide you through the claims process and help you access a range of benefits, allowing you to get back on the road quickly and with minimal disruption.

Why Contact Napier Martin First?

• No excess to pay (subject to claim acceptance)
• Protection of your No Claims Bonus
• Like-for-like replacement vehicle while yours is repaired
• Manufacturer-approved repairs using genuine parts
• We handle all communication with insurers and third parties
• Recovery of uninsured losses where applicable
• Vehicle collection and delivery available

We Handle Everything

Our experienced team will manage your non-fault claim on your behalf, from arranging vehicle recovery through to completing repairs and returning your vehicle to pre-accident condition. We liaise directly with insurers, engineers and third parties, keeping you informed every step of the way so you don’t have to deal with the paperwork or phone calls.

Manufacturer Approved Repairs

Your vehicle will be repaired using manufacturer-approved methods, genuine parts and approved paint systems. Our highly trained technicians follow strict repair standards to ensure your vehicle is returned safely and to factory specification.

Replacement Vehicle

If your vehicle is not roadworthy, we can arrange a like-for-like replacement vehicle to keep you mobile while repairs are carried out. This helps minimise disruption to your daily routine, whether for work, family or business use.

What To Do After a Non-Fault Accident

1. Ensure everyone is safe and exchange details with the third party
2. Take photos of the vehicles and scene where possible
3. Do not commit to repairs arranged by your insurer
4. Contact Napier Martin first
5. We’ll take care of the rest

Start Your Non-Fault Claim

If you’ve been involved in a non-fault accident, contact Napier Martin today. Our team will assess your situation, arrange recovery if needed, and guide you through the process from start to finish — with no hassle and no unnecessary delays.